The content published on Biofarm d.o.o. website is owned by Biofarm d.o.o. and can only be used for non-commercial purposes while respecting all warnings about copyright, meaning that it must not be copied, duplicated, or otherwise distributed. Biofarm d.o.o. is not responsible for temporary unavailability or incomplete functionality of the website, any inaccuracies of the data, or any damage caused by the use of incorrect or incomplete information. Biofarm d.o.o. or any other legal or physical entity that participated in the creation and production of these websites is not responsible for any damage that may arise from accessing the information, using or being unable to use the information on these websites, or any errors or deficiencies in their content. Biofarm d.o.o. also reserves the right to change the content.
Access to this site and the data on it is subject to the terms and conditions below. The Biofarm d.o.o. websites can be used for private use without any charges for use. By using the Biofarm d.o.o. online store, you agree to the following Terms and conditions and it is considered that you have agreed to them. Some of the photos on the Biofarm d.o.o. online store are only of an illustrative nature.
- Working Hours:
The online store operates from Monday to Friday from 07:00 to 15:00. The online store does not operate on weekends and holidays. Orders received over the weekend will be processed on the first working day.
- Purchase Terms:
The procedure and conditions for purchasing and selling on the websites of the Biofarm d.o.o. online store are defined by the following parameters: ordering, shipping, payment, delivery, and return, or complaint. The supplier of the ordered goods is the Biofarm d.o.o. sales outlet and the online store offers the purchase of the entire range of goods that are in the online offer. A buyer is considered to be any person who fills in the required data, registers, and orders (purchases) at least one product electronically. Purchase on the Biofarm d.o.o. online store websites is not intended for foreign buyers, so product prices will not be expressed in a foreign currency. All prices are expressed in euros (€) – and increased by VAT.
- Ordering Goods:
Ordering goods can be done 24 hours a day, seven days a week. Goods are ordered by electronically selecting a specific product and saving it in the consumer’s cart. Goods are considered ordered at the moment when the customer selects and finally confirms the order. Biofarm d.o.o. is obliged to deliver all ordered products that are in stock at the time of delivery. If Biofarm d.o.o. is unable to deliver any of the ordered products, it will contact the customer by phone or email regarding a replacement product or cancellation of the ordered product to the best of its abilities. All other ordered products will be delivered.
- Shipping of goods:
The ordered goods will be packaged so that they cannot be damaged during transport by normal handling.
- Delivery of goods:
Free delivery of products is limited to the Republic of Croatia. Delivery to locations outside the Republic of Croatia is calculated according to the following price list:
Shipping fees by country (in EUR):
Czech Republic 7.00
San Marino 9.50
United Kingdom 8.40
- Delivery Terms:
Orders received on weekdays, from Monday to Friday, before 2 PM, Biofarm will send the shipments the same day to customer addresses in Croatia via GLS delivery service. For orders received on Saturday, Sunday, and other non-working days, Biofarm will send the shipments the next working day to customer addresses via the GLS delivery service.
GLS determines the delivery time according to the conditions applicable to their delivery service, and Biofarm d.o.o. has no influence on the delivery time to the customer’s address and cannot agree on a specific delivery hour for a particular customer.
Biofarm is not and cannot be held responsible for the actions of GLS delivery service employees.
Approximate delivery time via GLS: 1-2 working days.
- Delivery Costs:
Orders over 30 euros are free of charge, and for orders under 30 euros, the delivery cost is 3.50 euros regardless of the recipient’s address in Croatia. If you do not pick up the shipment within 5 working days of the postal notification of the shipment’s arrival, the shipment will be returned, and additional return shipping costs will be incurred. We will only resend the shipment if you settle all incurred costs in this situation: sending, returning, and resending the shipment and deposit the amount in advance to our bank account.
- Contract Formation and Termination, Complaints, Objections:
These Terms and the individual terms of sale indicated with the information on certain products represent Biofarm d.o.o. offer to enter into a Contract and the user, as the buyer, accepts such offer by placing an order or otherwise determined by these Terms, which shall be deemed to be a Contract between the user and Biofarm d.o.o., according to the terms of sale specified in these Terms.
The subject and commercial purpose of the Contract is the purchase of the selected product or service through the Biofarm online store by paying the corresponding compensation – the price of that product or service. The Contract is concluded by means of remote communication (Contract concluded at a distance) via: printed promotional messages with an order form and the Internet.
The Contract shall become effective and binding at the moment of placing the order and issuing the invoice.
The user may unilaterally terminate the Contract within 14 (fourteen) days without giving any reason.
In order for the user to exercise the right of unilateral termination of the Contract, he/she must inform Biofarm d.o.o. of his/her decision to unilaterally terminate the Contract before the deadline and by an unequivocal statement sent by mail (to Biofarm d.o.o., Ventilatorska 14, 10250 Zagreb, Lučko) or by email to email@example.com, in which you will provide your name and surname, address, telephone number, fax number or email address, and may use the written form for unilateral termination of the Contract provided.
Additionally, for unilateral termination of the Contract (form download here), the user may electronically fill out and send, in which case Biofarm d.o.o. will immediately provide confirmation of receipt of the notice of unilateral termination of the Contract by email.
The deadline for unilateral termination of the Contract is 14 (fourteen) days from the day the product that is the subject of the Contract is handed over to the user or a third person designated by the user, who is not the carrier, or in the case of a service, from the conclusion of the Contract.
If the user unilaterally terminates the Contract, the funds received from him/her shall be refunded, including the delivery costs, without delay and at the latest within 14 (fourteen) days from the day Biofarm d.o.o. or the Biofarm online store receives the user’s decision on unilateral termination of the Contract, unless the user has chosen another type of delivery, which is not the cheapest standard delivery offered. The refund shall be made in the same way as the payment was made.
In the event that the user agrees to a different method of refund, they will bear no costs in relation to the refund. The refund by Biofarm d.o.o. can only be carried out after the goods have been returned or after proof of shipment has been provided.
The user is obliged to return the goods or send them to the address of Biofarm d.o.o. Ventilatorska 14, 10250 Zagreb, Lučko, without unnecessary delay, and in any case no later than 14 (fourteen) days from the date that Biofarm d.o.o., or the Biofarm online store, sent its decision on unilateral termination of the contract. The user bears the direct costs of returning the goods.
The user is responsible for any reduction in the value of the goods that results from handling the goods, except for what was necessary to determine the nature, characteristics and functionality of the goods. In case of damage to the original packaging, the refund amount will be reduced by a percentage corresponding to the value of the goods. In that case, you will be informed.
Regarding liability for material defects, the procedure is in accordance with the Law on Obligations.
Pursuant to Article 10 of the Consumer Protection Act (Nar. Nov., br. 41/14, 110/15), we inform consumers that dissatisfaction with the service provided can be expressed by a written complaint addressed to:
Biofarm d.o.o. Ventilatorska 14 HR-10250 ZAGREB, LUČKO
or to the email address: firstname.lastname@example.org
We will confirm receipt of the complaint in writing without delay.
We will respond to written complaints within 15 days from the date of receipt of the complaint.
Please provide the following information in your complaint:
Name and surname or company name Address for delivery of the response
- Online dispute resolution:
Under a special regulation by the European Union since February 15, 2016, disputes related to online purchases throughout the EU can be resolved through the ODR platform, which can be accessed through the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage If you encounter a problem (defective product, inability to replace the product, etc.) during online shopping within the EU, you can quickly and easily file your complaint at the above link. The advantage of this platform is that it can be used by both consumers and traders, and the complaint can be made in one of the EU’s 23 official languages.
To register on Biofarm d.o.o. online store, you must be at least 18 years old. The customer is responsible for the accuracy and completeness of the data entered during registration. If there are any changes to the data you entered during registration, you are obligated to immediately update your user account to inform us of the changes made. By registering, you become a customer of Biofarm d.o.o. online store and agree to these Terms and Conditions. Biofarm d.o.o. will only use the data entered for the purpose of buying and selling products and establishing business contact and will not be used for other purposes or made available to other persons for viewing.
When registering at Biofarm d.o.o.’s online store, you will be required to create a password that you must keep to yourself and not share with others. You are fully responsible (both materially and legally) for all actions and orders made under your password. If you know or suspect that someone else knows your password, you are obligated to inform us by calling our Contact Center at the free number 0800 288 288, or at 01/6596-333 every business day from 7:00 a.m. to 3:00 p.m., or send an email to email@example.com. If there is any suspicion of possible security breaches, unauthorized use of services, or violation of conditions and rules, Biofarm d.o.o. reserves the right to require you to change your password or temporarily deactivate your user account without prior notice.
- Purchase and payment security:
Biofarm d.o.o. is committed to protecting customers’ personal data by collecting only the necessary, basic data about customers/users that is necessary to fulfill our obligations. Biofarm d.o.o. informs customers of the manner in which the collected data is used and regularly gives customers the choice of using their data, including the option to decide whether or not they wish to receive information about our products and services. We also inform customers that their personal data is not disclosed to third parties, except in cases where this is necessary for the execution of the sales contract and for legal obligations. All information about customer orders and payments is encrypted. The customer’s data is protected by a secure SSL connection.
- External Services:
The services provided by Biofarm d.o.o. online store do not include the costs of using computer equipment and accessing our website. Biofarm d.o.o. is not responsible for any telephone costs or any other costs that may arise. Please be aware that you use all websites at your own risk. Biofarm d.o.o. gives no guarantees and is not in any way responsible or liable for direct or indirect damages that you may incur from using the services or in connection with the use of the web pages, services (servers), software packages, and the internet. The internet is an international, independent computer network that Biofarm d.o.o. does not control in any way, but is only linked to it, and therefore cannot guarantee the availability of services (servers) that it does not directly control.
- Intellectual Property:
All content published on these Biofarm d.o.o. websites, such as texts, graphic content, trademarks (logos), icons, symbols, audio, and video recordings, digital content, software packages, and other unlisted content published on these websites, are the property of Biofarm d.o.o. or the trader or supplier of software packages and are protected by domestic and international copyright and intellectual property rights and their unauthorized use is not allowed. By this, you agree to the ban on reproduction, multiplication, or distribution of the design or background of Biofarm d.o.o. websites, individual page elements, design, logo, and trademark of Biofarm d.o.o. without explicit written approval from Biofarm d.o.o.
Although Biofarm d.o.o. endeavors to provide the best possible service, Biofarm d.o.o. cannot guarantee that the services on the Biofarm d.o.o. website will meet your needs. Biofarm d.o.o. also cannot guarantee that the service will be error-free. If an error occurs, please report it to our Contact Center or by email: firstname.lastname@example.org so that we can resolve it as quickly as possible. Access to the Biofarm d.o.o. online store may sometimes be unavailable due to maintenance or the introduction of new content.
- Other Websites:
The Biofarm d.o.o. online store includes links to other websites and the materials on these sites are outside the control of Biofarm d.o.o. and therefore is not responsible for the content on these sites.
According to the prices you ordered items with, a bill will be made for you. If you are not satisfied with the ordered item, you can return it in accordance with these Terms and conditions. If the price charged for an item is higher than the price shown at the time of the order, you can return the item and receive a refund. Biofarm in the online store guarantees prices for 3 DAYS from the time of the order.
- Order confirmation:
You will receive an order confirmation notice by email after the purchase, which contains all legally required details about the purchased products, quantities, prices, and delivery conditions. We will also inform you of any changes in the status of your order (change of item or packaging type not available, etc.).
- Payment method:
The customer can pay for the ordered products or services by cash on delivery, credit card, wire transfer, payment slip or by payment to the Biofarm d.o.o. bank account. For online payment, you can use the following credit cards: MasterCard®, Visa
Please note that Biofarm d.o.o. can at any time, without prior notice, update or modify data stored on all its websites. Biofarm d.o.o. reserves the right to amend these Terms and conditions and is committed to informing all registered users via the email addresses entered during registration. All changes will apply to the use of all Biofarm d.o.o. network pages. If you do not agree with the above rules of use and do not wish to accept them, please contact our Contact Center at the toll-free number 0800 288 288 or 01/6596-333 every business day from 7:00 a.m. to 3:00 p.m. or send an email to email@example.com with your comments, and do not use the services of the online store during that time.
We conduct research to further improve our products and services. We would highly appreciate your contribution to these researches with questions, comments, objections and compliments. Please contact Biofarm d.o.o. Contact Center at the toll-free number 0800 288 288 or 01/6596-333 every working day from 07:00 to 3:00 p.m., send an email to firstname.lastname@example.org or write to us at the address Biofarm d.o.o., Ventilatorska 14, 10250 Zagreb. Please note that sending private messages by email may be insecure and subject to unauthorized access by third parties or incorrect delivery. Any message received by email will be considered confidential and Biofarm d.o.o. is not responsible for the security and privacy of such messages, while reserving the right to reproduce, use, dispose of and distribute to third parties without limitation. Furthermore, we are free to use the ideas, designs, technical knowledge, or techniques contained in such messages for any purpose, including, for example, the development, production, or marketing of products contained in such messages.
By accepting this you agree and submit to Croatian material law as the exclusively applicable law for the interpretation, application, and legal effects of all permissions, exclusions, and conditions of use of this website. Croatian courts are exclusively competent for all claims and disputes arising from the use of the aforementioned websites or in connection with them. Biofarm d.o.o. does not guarantee that the materials contained on the aforementioned websites are appropriate or user-friendly in certain locations, or does not accept responsibility for accessing them from territories where their content is prohibited by law. It is considered that accessing the websites from these locations is taken voluntarily and with responsibility for the user according to the applicable law. All information available on the websites is for informational purposes only and may not be used for commercial purposes or distributed to third parties. Information on specific products and services from these websites is subject to certain limitations in terms of the subjects to whom such information may be available. Information published by Biofarm d.o.o. on these websites is considered accurate and reliable at the time of entry. However, Biofarm d.o.o. does not guarantee the accuracy, truthfulness, or reliability of any data stored on these websites. Biofarm d.o.o. does not guarantee, expressly or impliedly, including warranties with respect to the suitability of the information or products contained on these websites for any particular purpose, nor the non-infringement of intellectual property rights of third parties.
- Customer Reviews:
By placing an order on biofarm.hr, you agree to receive a call for a product review.
The responsibility for processing personal data lies with the Company:
BIOFARM Limited Liability Company for Trade and Services, located in the Republic of Croatia, Lučko, Ventilatorska 14, registered in the Commercial Court Register in Zagreb under the subject registration number (MBS): 080261806, personal identification number (OIB): 10080547514.
Contact information for the personal data protection officer: e-mail: email@example.com
Method of collection and types of data collected
Certain services provided by the Company require the collection of personal data from users and/or customers, where the basic data is collected in the following ways:
- Directly from the users and/or customers themselves by them providing the data with the consent of the Company as the data controller to a certain extent of data that is important for the provision of appropriate services. In order to provide appropriate services, the user and/or customer is obliged to provide the Company with the following data that is necessary for the establishment of a contractual relationship for the provision of certain services and/or the sale of certain products from its assortment:
- a) first and last name;
- b) address;
- c) contact number by phone and/or a mobile phone;
- d) contact information by email (email address);
- e) bank account and card number data for the purpose of regulating payment obligations;
- From other sources or from our business partners or from publicly available sources (for example, data available by viewing the telephone directory and other publicly available services);
- Automatically visiting our web pages, applications, and Web-shop portal, which involves data associated with network identifiers (internet protocol addresses and cookie identifiers, such as Google Analytics for tracking user and/or customer interactions).
A cookie is a small data file stored on a computer or mobile device when visiting a certain website. Cookies are used to provide a better user experience for each user and/or customer, save user and/or customer preferences, with the aim of making the websites work more efficiently, as well as tracking and testing the use and visit of the Company’s website. Cookies are also used to track internet usage and create user profiles, and then display customized internet ads based on user and/or customer preferences.
By disabling and/or blocking cookie storage, the user and/or customer can still browse the company’s website. However, there is a possibility that certain options and/or website functionality will not be available to such a user and/or customer, or that the time required to access certain website functions will be longer than usual.
The subject network identifiers can leave traces that, in combination with other identifiers and information provided by internet service servers, can serve to identify the user and/or customer. Additionally, for this purpose, we collect and process the following data:
- a) IP address data;
- b) data on the use of certain applications;
- c) data on user and/or customer habits – we create these data for the purpose of profiling the user and/or customer.
The amount, or scope, of personal data collected by the company, depends on the type of service provided by the company to its users and/or customers, as well as the legal basis on which it collects the data. The company continuously takes care to only collect the necessary amount of personal data that is necessary to achieve the legally determined purpose for which the data is processed.
What are personal data collected and processed for
The company collects personal data in order to provide, maintain, protect, and improve its services related to purchasing certain products, to understand how users and/or customers use the provided services and websites of the company, and in order to fulfill the company’s contractual obligations. Such data is collected based on the consent given by the user and/or customer for one or more specific purposes, as well as in one of the following cases.
Performance of Contractual Obligations
The company collects and processes personal data of users and/or customers for the purpose of negotiating and fulfilling contracts, delivering ordered products, providing advice and assistance in using products, providing appropriate additional and/or extended warranties for products, resolving customer complaints, and other actions related to negotiating and fulfilling contracts in accordance with relevant regulations.
Legal basis for processing personal data of users and/or customers for the purposes indicated above is the necessity of fulfilling contracts, or, in case the user and/or customer refuses to provide relevant data, the company will not be able to negotiate and/or undertake certain actions related to fulfilling the negotiated contract.
Fulfillment of Legal Obligations
The company is obliged, based on a written request from the user and/or customer at the above mentioned address of the data protection officer, to allow them access to their personal data processed by the company, to correct any incorrect personal data, delete personal data, or restrict the processing of personal data, and inform them of the possibility of objecting to the processing of personal data and the right to data portability.
The contact information of users and/or customers may be used to send promotional notifications about the products and services of the company if the user and/or customer has given consent for such processing or if there is a legitimate interest of the company for such actions, unless the interests or fundamental rights and freedoms of the user and/or customer requiring protection of personal data are stronger.
The company may use the contact information and personally address customers whose personal data it already possesses, based on a legitimate interest in sending promotional notifications about all products and services it provides, using all available promotion channels unless the user and/or customer object to such processing.
To enable the user and/or customer to receive notifications that match their preferences and habits, it is necessary for the company to use certain user and/or customer data to create personalized marketing notifications unless the user and/or customer explicitly object to such processing or withdraws their earlier consent.
The legal basis for processing personal data for these purposes is the legitimate interest of the company unless stronger interests or fundamental rights and freedoms that require data protection override that interest.
For internal purposes
The company uses certain user and/or customer data exclusively for the purpose of its own records, in order to protect the legitimate interests of users and/or customers and/or the company. For example, this includes the use of personal data for the creation of offers that meet the needs and desires of users and/or customers, market research, and analysis.
Data on potential users and/or customers
The company is also authorized to collect data on potential users and/or customers of its services and/or products. This data includes basic data (name and surname, email address) but also the interests of potential users and/or customers who contact the company with the desire to be informed and/or offered certain products and services.
The legal basis for collecting this data is the user’s and/or customer’s consent.
Duration of storage and processing of personal data
Depending on the purpose and legal basis for collecting personal data from users and/or customers, the company is required to store personal data for certain periods of time (duration) prescribed by relevant laws or until the purpose for which they were collected is achieved. After the legal period of time that requires the company to store certain personal data or after the purpose has been achieved, the data will be deleted.
In cases where the basis for collecting and processing data is the legitimate interest of the company or the consent of the user and/or customer, personal data is stored for the following periods of time: a) data on existing users and/or customers: during the duration of the contractual relationship and 12 months after its termination
- b) data on potential users and/or customers: 3 months.
Data processed on the basis of the legitimate interest of the company and/or the consent of the user and/or customer may be deleted before the expiration of the deadline set out in this policy if such deletion is required by the user and/or customer, or if the user and/or customer opposes such processing.
Right to access personal data
The company as the data controller is obligated, based on a written request from the user and/or customer, which may be in the form of an email, to provide access to the personal data they process about them, inform them about the purpose of processing the personal data, the type of personal data processed, the recipients or categories of recipients to whom the personal data has been or will be disclosed, the expected period of processing, or the criteria used to determine that period.
Right to rectification of incorrect data
The company as the data controller will enable the rectification of incorrect personal data in each case where it is determined that the collected personal data about the user and/or customer is not correct or there has been a change in the data of the user and/or customer.
Right to deletion of personal data
The company will delete the personal data of the user and/or customer in the following cases:
- a) when the personal data of the user and/or customer is no longer necessary for the fulfillment of the processing purpose, or the processing purpose has ceased;
- b) when the user and/or customer withdraws their consent as the legal basis for data processing, and there is no other legal basis for data processing;
- c) when the user and/or customer objects to the processing of data (see more under the heading Right to Object);
- d) when the personal data has been processed illegally;
- e) when the personal data must be deleted in order to fulfill legal obligations under EU law or the law of the Member State to which the data controller is subject;
- f) when the personal data was collected in connection with the offer of information society services with respect to the consent of a child.
Right to restriction of data processing
The company will ensure the restriction of processing personal data in cases when the user and/or customer disputes the accuracy of the data, when the processing is illegal and the user and/or customer objects to the deletion of the data and instead requests a limitation of its use, when the data controller no longer needs the personal data for processing purposes but the user and/or customer requests the data for the purpose of making legal claims, as well as in the case when the user and/or customer objects to the processing of personal data based on the legitimate interest of the company, including the creation of a profile of the user and/or customer.
Right to object to processing
The user and/or customer has the right to object to the processing of personal data concerning him/her if the data is being processed for the purposes of the controller’s legitimate interests. In such case, the Company, as the controller, shall cease processing the personal data unless it demonstrates compelling legitimate grounds for processing the personal data in respect of the rights of the user and/or customer, or if the processing of the data is necessary for the establishment, exercise or defense of legal claims.
If the personal data of the user and/or customer is being processed for direct marketing purposes, the user has the right to object to the processing for such purposes at any time, especially if the personal data is used for profiling purposes.
Where personal data is processed, The Company processes the personal data of the user and/or customer in the Republic of Croatia.
Under what conditions is personal data disclosed to third parties The Company discloses personal data of the user and/or customer to third parties (including competent authorities) only in the following cases:
- a) with the consent of the user and/or customer;
- b) in order to fulfill the Company’s legal obligations;
- c) when such processing is necessary to protect the vital interests of the user and/or customer.
The active role of the user and/or customer in protecting privacy is reflected in the giving of consent as a voluntary, especially informed, and unambiguous expression of the wishes of the respondent, which he/she gives by a statement or clear affirmative action, by giving consent for the processing of personal data. Consent management involves the ability of the user and/or customer to authorize the company to collect and process certain personal data for one or more purposes (respondent’s consent) by active and unambiguous action, or to similarly withdraw previously given consent for the collection and processing of personal data for one or more purposes.
Whom to Contact
Attn: Data Protection Officer
The company reserves the right to change and amend this policy at any time without giving any special notice to the interested parties. For this reason, it is recommended that all interested parties regularly check the content of the company’s website for information on the updated content of this policy.
In Lučko, May 2018.