TERMS OF USE

Legal notice

The content published on the Biofarm d.o.o. website is owned by Biofarm d.o.o. and may only be used for non-commercial purposes, respecting all copyright notices. This means that it may not be copied, reproduced or distributed in any other way.
Biofarm d.o.o. is not responsible for temporary unavailability or incomplete functionality of the website, for any inaccuracy of information, or for any damage arising from the use of inaccurate or incomplete information. Neither Biofarm d.o.o. nor any other legal or natural person involved in creating this website is liable for any damage that may result from accessing, using or being unable to use the information on this website, or from any error or omission in its content. Biofarm d.o.o. reserves the right to change the content.

Terms of use of the web shop:

1. Use:

Access to this website and the information on it is subject to the terms and conditions below.
The Biofarm d.o.o. website may be used for private purposes free of charge. By using the Biofarm d.o.o. online shop, you agree to comply with these Terms and Conditions and are deemed to have accepted them.
Some photographs in the Biofarm d.o.o. online shop are for illustrative purposes only.

2. Working hours:

The online shop operates Monday to Friday from 7:00 to 15:00.
The online shop does not operate on Saturdays, Sundays and public holidays. Orders received over the weekend will be processed on the next working day.

3. Terms of purchase:

The procedure and terms of purchase and sale in the Biofarm d.o.o. online shop are defined by the following: ordering, dispatch, payment, delivery, and returns or complaints.

The supplier of the ordered goods is Biofarm d.o.o., whose online shop allows you to purchase the entire range of goods offered online.

A customer is any person who fills in the required details, registers and orders (buys) at least one product electronically.

Customers outside Croatia can also buy in the Biofarm d.o.o. online shop, with delivery to the countries listed in section 8. Product prices are not shown in foreign currencies. All prices are in euros (€) and include VAT.

4. Ordering:

Orders can be placed 24 hours a day, seven days a week.

Goods are ordered by selecting a product electronically and adding it to the shopping cart. Goods are considered ordered when the customer selects them and finally confirms the order.

Biofarm d.o.o. undertakes to deliver all ordered products that are in stock at the time of delivery.

If Biofarm d.o.o. is unable to deliver any of the ordered products, it will, where possible, contact the customer by phone or e-mail about a replacement product or cancellation of the ordered product. All other ordered products will be delivered.

5. Dispatch:

Ordered goods will be packed so that they cannot be damaged by normal handling during transport.

6. Delivery:

Delivery outside Croatia is charged depending on the country of delivery, according to the table in section 8. For orders of €60 or more, delivery is free to Austria, Belgium, Bulgaria, Czech Republic, Denmark, Germany, Hungary, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Poland, Slovakia and Slovenia. Delivery to the other countries in the table is charged regardless of the order amount. Delivery to BOX NOW parcel lockers is available only in Croatia.

7. Delivery times:

For orders received on working days, Monday to Friday, by 14:00, Biofarm will dispatch the parcels with the GLS delivery service on the same day to customer addresses in Croatia. For orders received on Saturdays, Sundays and other non-working days, Biofarm will dispatch the parcels with GLS on the next working day.

GLS determines the delivery time according to the terms of its delivery service. Biofarm d.o.o. has no influence on the time of delivery to the customer’s address and cannot arrange an exact delivery hour for individual customers.

Biofarm is not and cannot be responsible for the work of GLS staff.

Estimated delivery time with GLS: 1–2 working days

8. Delivery costs:

Delivery is free for orders over 40 euros. For orders under 40 euros, delivery costs 4.80 euros regardless of the recipient’s address in Croatia. Cash on delivery costs 0.90 €. If you do not collect the parcel within 5 working days of the postal notice of its arrival, the parcel is returned to us and additional return costs arise. We will send the parcel again only if you cover all costs incurred (sending, return and re-sending) and pay the amount in advance to our bank account.

9. Conclusion and termination of the sales contract, complaints:

These Terms, together with the specific terms of sale stated with individual products, constitute an offer by Biofarm d.o.o. to conclude a contract. By placing an order, or in another way set out in these Terms, the user as a customer accepts them, and a contract between the user and Biofarm d.o.o. is deemed concluded under the terms of sale set out in these Terms.

The subject and commercial purpose of the contract is the purchase of the selected product or service through the Biofarm web shop against payment of the corresponding price. The contract is concluded by means of distance communication (distance contract), namely through printed promotional messages with an order form and the Internet.

The contract enters into force and becomes binding when the order is placed and the invoice is issued.

The user may withdraw from the contract within 14 (fourteen) days without giving any reason.

To exercise the right of withdrawal, the user must inform Biofarm d.o.o. of the decision to withdraw before the deadline expires, by an unequivocal statement sent by post (to Biofarm d.o.o., Ventilatorska 14, 10250 Zagreb, Lučko) or by e-mail to info@biofarm.hr , stating your name and surname, address, telephone or fax number or e-mail address. The user may also use the written withdrawal form.

The user may also fill in the withdrawal form electronically and send it (download the form here, in Croatian). In that case, Biofarm d.o.o. will send confirmation of receipt of the withdrawal notice by e-mail without delay.

The withdrawal period is 14 (fourteen) days from the day on which the goods were handed over to the user or to a third party designated by the user, other than the carrier, or, in the case of a service, from the conclusion of the contract.

If the user withdraws from the contract, all payments received from the user, including delivery costs, will be refunded without delay and no later than 14 (fourteen) days from the day on which Biofarm d.o.o. or the Biofarm web shop receives the user’s withdrawal decision, unless the user chose a type of delivery other than the cheapest standard delivery offered. The refund will be made using the same means of payment the user used. If the user agrees to another method of refund, the user will not bear any costs of the refund. Biofarm d.o.o. may withhold the refund until the goods have been returned or until proof has been provided that the goods have been sent back.

The user must hand over or send the goods to Biofarm d.o.o., Ventilatorska 14, 10250 Zagreb, Lučko, without undue delay and in any case no later than 14 (fourteen) days from the day on which the user sent the withdrawal decision to Biofarm d.o.o. or the Biofarm web shop. The user bears the direct costs of returning the goods.

The user is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. If the original packaging is damaged, the refund will be reduced by a percentage corresponding to the value of the goods. In that case, you will be informed.

Liability for material defects is governed by the Civil Obligations Act, and the seller’s liability for material defects lasts at least two years from the delivery of the product.

In accordance with Article 10 of the Consumer Protection Act (Official Gazette Nos. 19/22, 59/23 and 59/26), we inform consumers that they can express dissatisfaction with the service provided by a written complaint to the address:

Biofarm d.o.o.
Ventilatorska 14
HR-10250 ZAGREB, LUČKO

or to the e-mail address: info@biofarm.hr

We will confirm receipt of the complaint in writing without delay.

We will reply to written complaints within 15 days of receiving them.

Please state in your complaint:

Your name and surname or company name
The address for our reply

10. OUT-OF-COURT DISPUTE RESOLUTION

The European Online Dispute Resolution (ODR) platform was closed on 20 July 2025. If we do not resolve a dispute through a complaint, the consumer may turn to a body for alternative resolution of consumer disputes. The list of these bodies is published by the ministry responsible for consumer protection.

11. Registration:

To register in the Biofarm d.o.o. online shop, you must be at least 18 years old. The customer is responsible for the accuracy and completeness of the information entered during registration. If any of the information you entered during registration changes, you must update your user account immediately to inform us of the changes. By registering, you become a customer of the Biofarm d.o.o. online shop and agree to these Terms and Conditions. Biofarm d.o.o. processes the data you enter for the purchase and sale of products, to establish business contact and for the other purposes described in the “Data privacy” section on this page. We do not sell your data, and we share it with others only in the cases listed in that section.

12. Security:

When registering in the Biofarm d.o.o. online shop, you will need to create a password, which you must keep to yourself and not share with others. You are fully responsible (financially and legally) for all actions and orders made under your password. If you know or suspect that someone else knows your password, you must inform us by calling our Contact Centre at the free phone number 0800 288 288 or at 01/6596-333 on working days from 7:00 to 15:00, or by e-mail to info@biofarm.hr. If there is any suspicion of a security breach, unauthorised use of the services or a breach of the terms and conditions, Biofarm d.o.o. reserves the right to ask you to change your password or to close your user account immediately without prior notice.

13. Secure shopping and payment:

Biofarm d.o.o. undertakes to protect customers’ personal data by collecting only the basic data about customers/users that is necessary to fulfil our obligations;
Biofarm d.o.o. informs customers about how the collected data is used and regularly gives customers a choice about the use of their data, including the choice of whether or not to have their name removed from lists used for marketing campaigns.

All user data is strictly protected and available only to employees who need it to do their work. All employees and business partners of Biofarm d.o.o. are responsible for respecting the principles of privacy protection.

For secure authorisation of card payments, we use the PayWay system (Hrvatski Telekom d.d.). You enter your card details directly into PayWay, and Biofarm d.o.o. neither receives nor stores them. Payment takes place over an encrypted connection (TLS).

14. External services:

The services provided by the Biofarm d.o.o. online shop do not include the costs you incur by using computer equipment and services to access our website. Biofarm d.o.o. is not responsible for telephone costs or any other costs that may arise. Please note that you use all websites entirely at your own risk. Biofarm d.o.o. gives no guarantees, is in no way liable and accepts no responsibility for direct or indirect damage you may suffer from using the services or in connection with the use of websites, servers, software and the Internet. The Internet is an international, independent computer network that Biofarm d.o.o. does not control in any way; Biofarm d.o.o. is only connected to it and therefore cannot guarantee the availability of servers it does not directly control.

15. Intellectual property:

All content published on the Biofarm d.o.o. website, such as texts, graphics, trademarks (logos), icons, images, audio and video recordings, digital content, software and other content published on this website, is the property of Biofarm d.o.o. or of the merchant or software supplier and is protected by national and international copyright and intellectual property laws; its unauthorised use is not permitted. You also agree not to reproduce, copy or distribute the design or layout of the Biofarm d.o.o. website, individual elements of the website, its design, logos or the Biofarm d.o.o. brand without the express written permission of Biofarm d.o.o.

16. Availability:

Although Biofarm d.o.o. strives to offer you the best possible services, it cannot guarantee that the services on its website will meet your needs. Biofarm d.o.o. also cannot guarantee that the service will be free of errors. If an error occurs, please report it to our Contact Centre or by e-mail to info@biofarm.hr so that we can fix it as quickly as possible. The Biofarm d.o.o. online shop may sometimes be unavailable due to works, maintenance or the introduction of new content.

17. Other websites:

The Biofarm d.o.o. online shop contains links to other websites. The materials on those websites are beyond the control of Biofarm d.o.o., which is therefore not responsible for their content.

18. Price:

You will be invoiced at the prices at which you ordered the items. If you are not satisfied with an ordered item, you may return it in accordance with these Terms and Conditions. If the price charged for an item is higher than the price shown when you ordered it, you may return the item and receive a refund. Biofarm guarantees prices in the online shop for 3 DAYS from the time of the order.

19. Order confirmation:

After your purchase, you will receive an order confirmation by e-mail containing all legally required details about the purchased products, quantities, prices and delivery terms. We will also inform you of any changes to the status of your order (a change of item type or of packaging that is no longer offered, etc.).

20. Payment methods:

The customer can pay for ordered products or services by cash on delivery, credit card, KEKS Pay, PayPal, bank transfer, payment slip or payment to the bank account of Biofarm d.o.o. For online payments, you can use the following credit cards: MasterCard®, Visa.

21. Changes:

Please note that Biofarm d.o.o. may update or change the information on all its websites at any time without prior notice. Biofarm d.o.o. reserves the right to change these Terms and Conditions and undertakes to inform all registered users at the e-mail addresses they entered during registration. All changes apply to the use of all Biofarm d.o.o. websites. If you do not agree with these terms of use and do not wish to accept them, please contact our Contact Centre at the free phone number 0800 288 288 or at 01/6596-333 on working days from 7:00 to 15:00, or send your comments by e-mail to info@biofarm.hr, and do not use the online shop services in the meantime.

22. Help:

We carry out research to further improve our products and services. We would greatly appreciate your contribution in the form of questions, comments, complaints and praise. Please contact the Biofarm d.o.o. Contact Centre at the free phone number 0800 288 288 or at 01/6596-333 on working days from 7:00 to 15:00, send an e-mail to info@biofarm.hr or write to us at Biofarm d.o.o., Ventilatorska 14, 10250 Zagreb. Please bear in mind that sending private messages by e-mail may be insecure and subject to unauthorised access by third parties or incorrect delivery. We use the personal data in your messages only to reply to and resolve your enquiry, as described in the “Data privacy” section. We may use ideas and suggestions from messages to develop and improve products and services.

23. Disclaimer:

You hereby accept and submit to Croatian substantive law as exclusively applicable to the interpretation, application and legal effects of all permissions, exclusions and terms of use of this website. Croatian courts have exclusive jurisdiction over all claims and disputes arising from or in connection with the use of this website. Biofarm d.o.o. does not guarantee that the materials on this website are appropriate or available in particular locations, and is not responsible for access to them from countries where their content is prohibited by law. Access to the website from such locations is deemed to be at the user’s own initiative and responsibility under the applicable law. All information on the website is for information purposes only and may not be used for commercial purposes or distributed to third parties. Information about individual products and services on this website is subject to certain restrictions regarding who may access it. The information Biofarm d.o.o. publishes on this website is considered accurate and reliable at the time it is entered, but Biofarm d.o.o. does not guarantee the accuracy, truthfulness or reliability of any information on this website. Biofarm d.o.o. gives no guarantee, express or implied, including guarantees of merchantability or fitness for a particular purpose, and accepts no responsibility for the completeness or usefulness of any information, system, product or process presented. Information on the website must not be considered a basis for significant personal, financial or business decisions, and you agree not to hold us responsible if your expectations in this regard are not met. To the extent permitted by law, Biofarm d.o.o. will not be liable for any direct or indirect, incidental, non-material or material damage, loss or costs resulting from the use of, or inability to use, any of the information available on this website. We therefore recommend consulting an appropriate expert who can give advice tailored to your specific situation.

24. Customer reviews:

After an order, we may send you an e-mail invitation to rate the products you bought. The legal basis is the Company’s legitimate interest, and you can object to it by replying to the invitation or by writing to info@biofarm.hr.

DATA PRIVACY

Introductory provisions

The controller responsible for the processing of personal data is: